Rules and agreements

Basic Concepts

Buyer - User who placed an Order in the online store yogamatic.ru

Seller —Yogamatic.ru, IP “Kozyrev”, TIN 784004557706, OGRNIP 319470400015879

Online store - an Internet site owned by yogamatic.ru, located on the Internet at https://yogamatic.ru/, where the Products offered by the Seller for purchase are presented, as well as the terms of payment and delivery of the Products to Buyers.

Website - https://yogamatic.ru/

Product - equipment and clothing for yoga and fitness, and other goods presented for sale on the Site.

Order - a completed application by the Buyer for the purchase and delivery to the address specified by the Buyer / through self-pickup of the Products selected on the Site.

1. General Provisions

1.1 The Seller sells Products through the online store at https://yogamatic.ru/

1.2 By ordering Goods through the online store, the User agrees to the terms of sale of Goods set out below (hereinafter referred to as the Terms of Sale of Goods). In case of disagreement with this User Agreement (hereinafter referred to as the Agreement / Public Offer), the User must immediately stop using the service and leave the site.

1.3 The Agreement can be changed by the Seller unilaterally without notifying the User/Buyer. The new version of the Agreement comes into force after 10 (Ten) calendar days from the date of its publication on the Site, unless otherwise provided by the terms of this Agreement.

1.4 The public offer is recognized as accepted by the Site Visitor / Buyer from the moment the order is confirmed on the site or in the Seller’s retail store. By placing an Order, the User/Buyer agrees that the Seller may entrust the execution of the Agreement to a third party, while remaining responsible for its execution.

2. Subject of the agreement

2.1 The subject of this Agreement is to provide the User with the opportunity to purchase for personal, family, household and other needs not related to business activities, Products presented in the online store catalog at https://yogamatic.ru/

2.2 This Agreement applies to all types of Products and services presented on the Site and in the store, as long as such offers with descriptions are present in the online store catalog.

3. Product and purchase procedure

3.1 The Seller ensures the availability of the Products presented on the Site in its warehouse. The photographs accompanying the Product are simple illustrations of it and may differ from the actual appearance of the Product. The descriptions/characteristics accompanying the Product do not purport to be exhaustively informative and may contain typographical errors. To clarify information on the Product, the Buyer must contact the managers by phone: +7 (931) 355 88 06

3.2 If the Goods ordered by the Buyer are not in the Seller’s warehouse, the latter has the right to exclude the specified Goods from the Order / cancel the Buyer’s Order by notifying the Buyer by sending an appropriate email to the address specified by the Buyer during registration (or by calling the manager).

3.3 In case of cancellation of a fully or partially prepaid Order, the cost of the canceled Product is returned by the Seller to the Buyer in the manner in which the Product was paid for.

3.4 The Buyer bears full responsibility for providing incorrect information, which results in the Seller’s inability to properly fulfill its obligations to the Buyer.

3.5 The expected date of transfer of the Order to the Delivery Service is communicated to the Buyer by the manager servicing the Order by email or during a follow-up call to the Buyer. The date of transfer of the Goods may be changed by the Seller unilaterally if there are objective reasons, in the opinion of the Seller.

4. Order delivery

4.1 Methods, as well as approximate delivery times for Products sold by the seller, are indicated on the Site in the “Delivery” section at https://yogamatic.ru/delivery-info.

4.2 Delays in delivery are possible due to unforeseen circumstances that are not the fault of the Seller.

4.3 The risk of accidental damage to the Goods passes to the Buyer from the moment the Order is transferred to him and the Recipient of the Order signs the documents confirming the delivery of the Order. In case of non-delivery of the Order, the Seller reimburses the Buyer for the cost of the Order prepaid by the Buyer and delivery in full after receiving confirmation of the loss of the Order from the Delivery Service.

4.4 The cost of delivery of each Order is calculated individually, based on the weight of the Product, region and delivery method, as well as (if necessary) form of payment, and is indicated on the Site at the last stage of placing the Order.

4.5 The Seller’s obligation to transfer the goods to the Buyer is considered fulfilled at the moment the courier delivers the Goods to the Recipient or the Recipient receives the Goods at the post office or at a pre-agreed place for issuing the Order (including at the pick-up point). Upon receipt of the Order at the post office, the Recipient, after paying for the delivered Goods, is obliged to inspect the delivered Goods and open them in the presence of Russian Post employees to check the Goods for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are claims against the delivered Goods (under-delivery, manufacturing defects, other claims), at the direction of the Recipient, Russian Post employees draw up a Report on identified discrepancies. If the Recipient has not made claims in the above manner, then the Seller is considered to have fully and properly fulfilled its obligation to transfer the Goods. In the event of a return of a Product delivered via Russian Post due to claims against the Product, the Recipient is obliged to attach the following documents to the Shipment containing the returned Product: 

- application for refund;
- a copy of the report on identified inconsistencies;
- a copy of the payment receipt;
- a copy of the shipment inventory;
- return form. 

4.6 When accepting an Order from the courier, the Recipient is obliged to inspect the delivered Goods and check for compliance with the declared quantity, assortment and completeness of the Goods, as well as check the service life of the delivered Goods and the integrity of the packaging. If there are no claims to the delivered Goods, the Recipient signs the “Order Delivery Form” or another similar document provided by the courier and pays for the Order (in the absence of 100% prepayment). The signature in the delivery documents indicates that the Recipient has not made any claims to the Goods and the Seller has fully and properly fulfilled its obligation to transfer the Goods.

4.7 You can clarify the date, time and, if necessary, delivery route with the manager, who contacts the Buyer to confirm the Order.

4.8 The User understands and agrees that: delivery is a separate service that is not an integral part of the Product purchased by the Buyer, the implementation of which ends when the Recipient receives the Product and makes payment for it. A separate fee may be charged for the delivery of Products sold in the online store (delivery conditions and costs are calculated when placing an order, the final cost depends on the delivery region, the weight of the goods and the delivery service used). Claims to the quality of the purchased Goods that arise after receipt and payment for the Goods are considered in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights” and the warranty obligations of the relevant Seller. In this regard, the purchase of Goods with delivery does not give the Buyer the right to demand delivery of the purchased Goods for the purposes of warranty service or replacement, does not provide the opportunity to carry out warranty service or replacement of the Goods by visiting the Buyer, and does not imply the possibility of returning the cost of delivery of the Goods in cases where the Buyer has the right to a refund for the Product as such, in accordance with the Law of the Russian Federation “On the Protection of Consumer Rights”.

5. Delivery of the order outside the Russian Federation

5.1 Customs taxes in the recipient's country are not included in the shipping cost and are the responsibility of the Buyer. Once the Buyer receives the tracking number, it is the Buyer's responsibility to track the package so that the expiration date does not expire and the package is not returned.

5.2 If the package with the Order is returned to the Seller, regardless of the reason, the Buyer has two options:

  - Pay for shipping again, and the Seller will resend it.
  - The buyer may request a refund, in which case shipping costs will be deducted.

6. Payment for goods 

6.1 The price of goods sold in the online store is indicated in Russian rubles.

6.2 The price of the Product is indicated on the Site. If the price of the Goods ordered by the Buyer is incorrectly indicated, the Seller informs the Buyer about this in order to confirm the Order at the corrected price or cancel the Order. If it is impossible to contact the Buyer, this Order is considered cancelled. If the Order has been paid, the Seller returns to the Buyer the amount paid for the Order in the same way it was paid.

6.3 The price of the Product on the Site can be changed by the Seller unilaterally. In this case, the price of the Product ordered by the Buyer is not subject to change. 

6.4 The Seller has the right to provide discounts on Products and establish a bonus program. The types of discounts, bonuses, the procedure and conditions for accrual are determined by the Sellers independently and are indicated on the Site and can be changed by the Seller unilaterally. 

6.5 The Seller keeps statistics of orders purchased by the Buyer. The Seller has the right to unilaterally determine the payment methods available to the relevant Buyer, based on statistics of actions performed by the Buyer in its relationship with the Seller.

7. Return of goods and funds

7.1 The return of Products sold by the seller is carried out in accordance with the “Return Conditions” specified on the Site at: https://yogamatic.ru/terms

7.2 Return of Goods of proper quality

- The Buyer has the right to refuse the ordered Product at any time before receiving it, and after receiving the Product - within 14 days, not counting the day of purchase, with the exception of online courses and lessons. Return of a Product of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified Product are preserved.

- If the Buyer refuses the Goods, the Seller returns to him the cost of the returned Goods, with the exception of the Seller’s expenses associated with the delivery of the Goods returned by the Buyer, within 10 days from the date of receipt of the returned Goods at the Seller’s warehouse along with the return application completed by the Buyer. 

- If at the time of the Buyer’s request a similar product is not available for sale from the Seller, the Buyer has the right to refuse to fulfill this Agreement and demand a refund of the amount paid for the specified Product. The Seller is obliged to return the amount of money paid for the returned goods within 10 days from the date of return of the Goods. 

- The warranty period for all goods posted on the site is 14 days from the date of delivery of the goods to the buyer.

- In the event that a product of proper quality was delivered to the Buyer and it was damaged during use by the Buyer, the Seller can assess the damage to the returned product and deduct the costs of its restoration when returning the money paid to the Buyer, within no more than 30% of the cost the product itself. The refund amount in this case is equal to at least 70% of the cost of the product.

- If the Buyer returns the goods of proper quality, and its appearance, packaging and consumer properties are preserved - the Seller pays 100% of the cost of the goods, minus the costs of delivering the goods and the payment system commission. 

- Returns of goods manufactured to individual orders are made to the Buyer.

7.3 Return of Goods of inadequate quality:

- A product of inadequate quality means a product that is defective and cannot ensure the performance of its functional qualities. The received Product must correspond to the description on the Site. The difference between design elements or design from the description stated on the Site is not a sign of inadequate quality.

- The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Recipient at the time of delivery of the Goods.

- Upon delivery of the Goods, the Buyer puts his signature in the delivery receipt in the column: “The order has been accepted, completeness is complete, I have no complaints about the quantity and appearance of the goods,” or in another similar document issued by the Seller, in the column requiring the Buyer to put a mark on he has no complaints about the completeness, quantity and quality of the Goods. After receiving the Order, claims regarding external defects of the goods, their quantity, completeness and presentation will not be accepted.

- If the Buyer was given a Product of inadequate quality and it was not agreed upon in advance by the Seller, the Buyer has the right to take advantage of the provisions of Art. 18 “Consumer rights when defects are detected in a product” of the Law on the Protection of Consumer Rights.

- Requests for the return of the amount of money paid for the goods must be satisfied within 10 days from the date of presentation of the corresponding demand (Article 22 of the Law of the Russian Federation “On the Protection of Consumer Rights”).

7.4 Refunds are made by returning the cost of the paid Goods to a bank card, in cash or by postal order. The method must be indicated in the appropriate field of the application for the return of the Goods or in another similar document issued by the Seller.

7.5 Refunds for e-lessons, courses and manuals are possible only before access to the classes is provided to the Buyer. Access is provided to the Buyer immediately to all video lessons and classes at the same time, after placing and paying for the order on the website. If the Buyer has gained access to all video lessons, the service is considered provided and no refund is possible.

8. Responsibility

8.1 The Seller is not responsible for damage caused to the Buyer or the product as a result of improper use of the Products purchased in the online store.

9. Confidentiality and information security

9.1 Personal data of the User/Buyer is processed in accordance with the Federal Law “On Personal Data” No. 152-FZ. 

9.2 By providing his personal data to the Seller, the Site Visitor/User/Buyer agrees to their processing by the Seller, including for the purpose of fulfilling the Seller’s obligations to the Site Visitor/User/Buyer under this Public Offer, promoting goods and services by the Seller, conducting electronic and SMS messages surveys, monitoring the results of marketing campaigns, customer support, organizing the delivery of goods to Buyers, holding prize draws among Site Visitors/Users/Buyers, monitoring the satisfaction of the Site Visitor/User/Buyer, as well as the quality of services provided by the Seller. 

9.3 The Seller has the right to use “cookies” technology. Cookies do not contain sensitive information. The Visitor / User / Buyer hereby consents to the collection, analysis and use of cookies, including by third parties for the purposes of generating statistics and optimizing advertising messages.

9.4 Detailed terms of the policy regarding the processing of personal data are contained on the page https://yogamatic.ru/privacy/

10. Validity period of the Public offer

10.1 This Public Offer comes into force from the moment of its acceptance by the Site Visitor/Buyer, and is valid until the acceptance of the Public Offer is revoked.

11. Additional terms 

11.1 The Seller has the right to assign or otherwise transfer its rights and obligations arising from its relationship with the Buyer to third parties.

11.2 The online store may be temporarily partially or completely unavailable due to maintenance or other work or for any other technical reasons. The yogamatic.ru technical service has the right to periodically carry out necessary preventive or other work with or without prior notification to Buyers.

11.3 The provisions of Russian legislation apply to the relationship between the User/Buyer and the Seller.

11.4 In case of questions or complaints from the User/Buyer, he must contact the Seller by phone or other accessible means. The parties will try to resolve all disputes that arise through negotiations; if no agreement is reached, the dispute will be referred to a judicial authority in accordance with the current legislation of the Russian Federation.

11.5 Recognition by a court of the invalidity of any provision of this Agreement does not entail the invalidity of the remaining provisions.